Booking Process
Step 1: Initial Discussion
Clients can message me through the website, Instagram, or Facebook. We will discuss what item(s) you’d like to have serviced and come to an agreement on what will be done.
Step 2: Contract Signing
After an agreement is made, a contract will be sent for you to review and sign via email from Honeybook. The contract will give a timeline for completion, final price, outline the services discussed, and contains information to protect the client from any damages. After all, a lot of these luxury items are investment pieces!
If you are booking a custom painted service - an inspiration board/mock-up may also be sent based on discussions. A 20% non-refundable deposit will be required at this step.
Step 3: Shipping Your Item
After your contract is signed, our address will be provided for you to ship out your item. See the shipping FAQs below for more information.
Step 4: Services Completed
Once the item is received, services will be completed within the timeframe provided on the contract.
Upon completion, items will be shipped back to you at no extra cost via USPS Priority Mail (see shipping FAQs). Local clients may choose to utilize porch pick up instead of shipping.
How do I pay for services?
I accept Zelle, Venmo, or PayPal.
You may also pay through the website (coming soon).
Final prices will be discussed together and will be outlined in the contract.
For Bag Clinic services, full payment must be made by the time the item is completed. You may pay in full at one time or through an agreed upon payment plan.
For custom painted services (excluding monogrammed initials), a non-refundable 20% deposit will be required in order to receive the contract and any ideas/mock-ups (this comes out of the total amount due). The remainder must be paid by item completion, through either a one-time payment or an agreed upon payment plan.
All services must be paid for in full before items are shipped back to you. This is noted in the signed contract. Shipping will not occur until services are paid for.
Shipping
How do I ship my item to you?
I'll provide the shipping address to you at the time of contract signing. You may ship by however means you feel comfortable sending your item. Please be advised that the client is responsible for cost of shipping, and we are not responsible for anything that may happen while in transit.
How do you ship my item back to me?
Items are carefully packed and shipped back to you at no cost via USPS Priority Mail. Other mailing services (FedEx, UPS) and add-on services (signature upon receipt, additional insurance, etc) can be requested but may be subject to additional fees.
What if I’m Local? (METRO DETROIT ONLY)
Local clients may choose to utilize contactless drop-off and pick-up instead of shipping. Please contact us for more details.